Questionsthat actually reach our inbox
Short, plain answers to the things readers ask most often.
Adults only. Gold Coins never convert to cash. Free postal entry accepted at every brand listed. Helpline 1-800-522-4700.
Is real money genuinely involved?
Yes, on the promotional side only. Once those coins have met the play-through requirement and the balance clears the operator floor, they can be redeemed for cash, gift cards or prizes. Gold Coins are redeemable for nothing at any brand.
Do I have to buy coins?
No. Free postal entry is accepted at every brand in our ranking and postal coins redeem on identical terms. It is slower than buying and it works. We have taken a postal-only balance through to a payout before writing about it.
What is a realistic payout time?
Our measured figures run from seven hours to about four working days, timed from a filed request on a verified account. The first one is slower everywhere because verification runs alongside it.
How does play-through work?
It sets how many times the promotional balance must be staked before it unlocks. One-times on 50 SC means 50 SC of stakes in total, counted by stakes rather than wins, so being behind does not prevent you clearing it.
Why is there a minimum redemption?
Payment processors charge per transfer, so a floor stops small withdrawals costing more to send than they are worth. Floors here run from 50 to 100 promotional coins, and a low one is worth more to most readers than a large package.
Do purchased coins pay better?
No. Every game runs identical mathematics regardless of how the coins arrived. Buying gets you more spins in one sitting and changes nothing else.
Which states are allowed?
Washington is closed everywhere. Idaho, Michigan, Montana and Nevada are restricted at some operators. Everywhere else is generally open. Our state page has the detail and the operator rules page is the final word.
Are these links paid?
Some are. The rate is fixed before testing and never moves a score, several ranked brands pay us nothing, and no operator sees a review before publication.
Not covered here?
Send the question over. We answer everything that is not an operator support matter.